1jee Privacy Policy

1. Who We Are and How to Contact Us

This Privacy Policy is issued by 1jee ("the Company", "we", "us", "our"), the operator of the online gaming platform accessible at https://1jee.club ("the Platform"). 1jee operates under an internationally recognised gaming license and is the data controller responsible for the personal information collected through the Platform.

For all privacy-related enquiries, data subject access requests, correction requests, or complaints regarding our data practices, you may contact our dedicated privacy team at:

Email: [email protected]
General Support: [email protected]

All privacy enquiries will receive a substantive response within thirty (30) calendar days of receipt. Where a request is complex or involves a large volume of data, we will notify you within that period and provide an extended timeline.

2. Personal Data We Collect

1jee collects personal data through several channels: directly from you when you register and use the Platform, automatically through technical systems as you interact with the Platform, and from third parties such as payment processors and our licensing authority where required.

2.1 Data You Provide Directly

2.2 Data Collected Automatically

3. How We Use Your Personal Data

1jee uses the personal data we hold about you for the following specific purposes:

• Account creation and management — to register your account, verify your identity, and maintain your player profile;
• Payment processing — to facilitate deposits and withdrawals via JazzCash, EasyPaisa, Raast, and bank transfers in PKR, and to verify that payment instruments are registered in your name;
• Licensing compliance — to fulfil our obligations under our international gaming license, including KYC verification, anti-money laundering checks, and regulatory reporting;
• Service delivery — to provide access to games, process bets, calculate and pay winnings, and administer bonuses and promotions;
• Customer support — to respond to your enquiries, resolve disputes, and improve our support quality using anonymised interaction data;
• Responsible gaming — to monitor gaming behaviour for signs of problem gambling, administer self-exclusion and deposit limit requests, and comply with responsible gaming obligations;
• Fraud prevention and security — to detect and prevent fraudulent activity, money laundering, multi-accounting, and unauthorised account access;
• Platform improvement — to analyse usage patterns, optimise the user experience for Pakistani players across different devices and mobile networks, and develop new features;
• Marketing communications — to send you relevant promotional offers about 1jee games, bonuses, and events, subject to your marketing preferences (see Section 11).

4. Legal Basis for Processing

1jee processes your personal data on the following legal bases, depending on the purpose of processing:

• Contractual necessity — processing required to deliver the gaming service you have contracted for, including account management, payment processing, and game access;
• Legal obligation — processing required to comply with applicable laws and our licensing requirements, including KYC, anti-money laundering verification, and regulatory reporting;
• Legitimate interests — processing for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring, where these interests are not overridden by your privacy rights;
• Consent — processing for marketing communications and non-essential cookies, where we rely on your explicit consent, which you may withdraw at any time.

5. Sharing Your Personal Data

1jee does not sell, rent, or trade your personal information to any third party for commercial purposes. We share your data only in the following circumstances and with the following categories of recipients, all subject to appropriate contractual data protection obligations:

• Payment service providers — JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and our payment gateway partners, strictly to process your financial transactions;
• Identity verification providers — third-party KYC services that assist in verifying CNIC documents and conducting anti-money laundering screening;
• Game content providers — software studios whose games appear on the 1jee Platform may receive anonymised session data for technical support and audit purposes; they do not receive your personal identity or financial data;
• Regulatory and licensing authorities — our licensing authority and relevant regulatory bodies, where required by law or our operating license;
• Professional advisors — legal counsel, auditors, and compliance consultants operating under strict professional confidentiality obligations;
• Law enforcement — where we are legally compelled to disclose data in response to a valid court order, regulatory request, or to prevent an imminent risk of harm.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small data files placed on your device when you visit the 1jee Platform. They serve a range of functions from keeping you logged in during a session to helping our analytics team understand how players from Karachi, Lahore, and Islamabad use different features of the Platform.

6.2 Categories of Cookies We Use

6.3 Managing Cookies

You may adjust your cookie preferences at any time via the Cookie Settings option available in your account settings or through your browser's built-in cookie management tools. Please note that disabling strictly necessary cookies will impair the function of the 1jee Platform and may prevent you from accessing your account.

7. Data Retention

1jee retains your personal data for the periods set out below. We do not retain data beyond what is necessary for the purposes described in this Policy or required by applicable legal obligations.

Upon expiry of the applicable retention period, your data will be securely deleted or anonymised such that it can no longer be associated with your identity.

8. Data Security

1jee implements technical and organisational security measures proportionate to the sensitivity of the personal data we hold. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and 1jee's servers, including login, financial transactions, and support communications;
• Encryption at rest for sensitive stored data including identity documents and financial records;
• Role-based access controls ensuring that 1jee staff can only access personal data necessary for their specific function;
• Regular penetration testing and security audits conducted by independent third parties;
• Multi-factor authentication for all administrative system access;
• Incident response procedures with defined notification timelines in the event of a personal data breach.

In the event of a personal data breach that poses a risk to your rights and freedoms, 1jee will notify you without undue delay and, in any case, within seventy-two (72) hours of becoming aware of the breach, where feasible.

9. Your Data Rights

As a player registered with 1jee, you have the following rights in respect of your personal data. To exercise any of these rights, contact our privacy team at [email protected] and we will respond within thirty (30) days.

10. Children's Privacy and the 21+ Rule

The 1jee Platform is strictly for adults aged twenty-one (21) years and above. We do not knowingly collect personal data from individuals under 21 years of age. If we discover that a player has provided false age information during registration, we will immediately close the account, delete associated personal data subject to our regulatory retention obligations, and refund deposits after satisfactory identity verification.

If you are a parent or guardian and have reason to believe that a minor has registered with 1jee, please contact our support team immediately at [email protected]. We take underage access extremely seriously and will act on all such notifications promptly.

11. Marketing Communications

11.1 What We Send

Where you have given your consent, 1jee may contact you with information about new games, bonus offers, PSL betting promotions, seasonal campaigns, and platform updates. We communicate via SMS to your registered Pakistani mobile number and/or email, depending on your stated preferences.

11.2 Opting Out

You may withdraw your consent to marketing communications at any time by:

• Updating your marketing preferences in your 1jee account settings;
• Replying STOP to any marketing SMS sent to your mobile number;
• Contacting our support team via live chat and requesting removal from marketing lists.

Withdrawal of marketing consent does not affect essential service communications — 1jee will continue to send you account-related notifications such as transaction confirmations, security alerts, and policy updates regardless of your marketing preference.

12. International Data Transfers

Given that 1jee operates under an international gaming license, some of your personal data may be transferred to and processed in countries outside Pakistan. These transfers occur in the following contexts:

• Game data processed on servers operated by our licensed game providers in their respective jurisdictions;
• Identity verification data processed by our KYC partners who may operate internationally;
• Support platform data processed by our customer service infrastructure.

Where such transfers occur, 1jee ensures that appropriate safeguards are in place — including contractual data protection clauses and, where applicable, transfers only to jurisdictions with adequate data protection standards recognised by our licensing authority. You may request details of the safeguards applicable to any specific transfer by contacting our privacy team.

13. Responsible Gaming and Data Use

1jee uses your gaming behaviour data — including session frequency, bet sizes, time of day patterns, and game preferences — specifically to support our responsible gaming programme. This includes:

• Automated monitoring for patterns consistent with problem gambling behaviour;
• Triggering proactive outreach from our responsible gaming team where concerning patterns are detected;
• Enforcing the deposit limits, session reminders, and cooling-off periods you configure;
• Maintaining a permanent record of self-exclusion requests to prevent re-registration;
• Reporting anonymised aggregated data to our licensing authority as required by responsible gaming obligations.

Use of your data for responsible gaming purposes is considered a legal obligation and a legitimate interest of overriding importance. It cannot be opted out of while your account remains active. For full details of the tools available to you, visit our Responsible Gaming page.

14. Changes to This Privacy Policy

1jee reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our licensing obligations, or our data processing practices. Where changes are material — meaning they significantly affect how we collect, use, or share your data — we will notify you by email to your registered address and via an in-platform notification at least fourteen (14) days before the changes take effect.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this page periodically. Your continued use of the 1jee Platform following notification of changes constitutes acceptance of the updated Privacy Policy.

15. How to Contact Us About Privacy

For any questions, concerns, or formal requests related to this Privacy Policy or to the personal data 1jee holds about you, please contact us through any of the following channels:

• Privacy enquiries email: [email protected]
• General support: [email protected]
• Live chat: Available 24/7 directly on the 1jee Platform

All privacy-related requests are handled by our dedicated privacy team with responses provided within thirty (30) calendar days. For complex requests, we will acknowledge receipt within five (5) business days and provide an estimated completion timeline.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the data protection authority in your jurisdiction or to the dispute resolution body designated by our gaming license authority.